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1. Who we are?

At , Respect for the privacy rights of our clients is essential to earn their trust. In this privacy policy we explain how we collect and use your personal information to serve you.

The basic terms of this policy cover all customer-facing operations of in the United States of America and Mexico .

 United States of America affiliated brands in the United States of America include the following: Reatta Western Wear, Urban Trooper and Cochise.

Mexico affiliated brands in Mexico include the following: Reatta Western Wear, Urban Trooper and Cochise.


 You have the right to make requests regarding your personal information. You can:

  • Review the personal information we have about you or request a copy of such information. 
  •  Request the update or correction of your personal information if it is inaccurate. 
  •  Request the deletion of your personal information. 
  •  Opt out of voluntarily regarding sharing your personal information with third parties for any reason. 
  •  Oppose certain forms of use of your personal information. 
  •  Make decisions about receiving marketing emails. 
  •  Tell us what cookies you want us to use when you buy online by clicking on it . These rights may vary depending on the area of ​​residence. 

  • However, we will make a reasonable effort to honor your request, even in cases where your country or state does not require us to do so. If the personal information you request us to delete or stop using is necessary to process your payments or returns, place your order, or comply with tax, regulatory or audit requirements, we may not be able to honor your request. Contact us to exercise one or more of these rights.


The following are some examples of the information we collect about you: contact information, payment information, demographic information, purchasing preferences, and information about the devices you use to shop online.

We need to collect personal information to provide you with the products and services you have requested. If we do not provide the requested information, we may not be able to provide you with these products and services.

Learn more about the information we collect.

  •  Contact information, such as your name, email address, postal address, and telephone number 
  •  Payment information, such as your credit card number, bank card numbers, check number, and other payment details 
  • Order history and refunds 
  •  Demographic information, such as your age, estimated income, information about home and occupation
  • Information about your interests, preferences and purchase history 
  • As part of applying for credit, or processing a return, it is 

We may request official identification numbers such as the number of

social security, CURP, or your driver’s license number 

  • We may collect information from you if you interact with us on networks 

social like Facebook, Instagram and Snapchat

  • Device and browser information. Includes location information, 

MAC addresses, IP addresses, cookies and other online identifiers

  •  In the event that you disclose personal information in relation to other people, 

Whether it is to us or to our service providers, you declare that you have the authority to do so and to allow us to use the information in accordance with this Privacy Policy.

4. THE WAY WE COLLECT YOUR INFORMATION We collect your information in multiple ways, including the following:

  1. 4.1 The information you provide to us, such as when you make a purchase or sign up for a loyalty or rewards program. 
  2. 4.2 The information we collect when you interact with our websites, mobiles or other applications, social networks, and other products and services. Often this includes information about your device such as IP and MAC addresses . 
  3. 4.3 Information we collect about you from other sources , such as credit card issuers and data analytics companies. 

  4. 4.4 Information We Create After Analyzing Information We Collect From You, Such As Your Purchase Preferences. 

4.1 Information you provide us

Your online order information

When you make a purchase on our websites or mobile applications, we ask you for information about your purchase such as your name, email address, shipping address, telephone number and payment information.

Online accounts

If you register for an online account on our websites or mobile applications, we may ask you for your username, password, email address, telephone number, credit card information, product preferences, past purchases, or gender. To make a purchase you don’t need to create an account online.

If you connect your social media account to your online account, it will share certain

Personal information from your social media account, such as your name, email address, photo, social media contact list, and any other information that may be available to us when you connect your social media account to your account at line.

Marketing communications

If you wish to receive marketing communications from us, you can do so by registering on our websites, mobile applications or in store. We will ask

to provide us with your email address or phone number to send you marketing materials.

Contact us

When you contact us about a customer service issue or to make any other inquiries, we collect the content of those communications and any additional information about the communication method such as phone, SMS, email, chat, or social media platforms. For example, if you send us an email we will save your email address; If you send us a text message, we will save your phone number, etc.

4.2 Information we collect in your interaction with us

Websites and mobile applications

When you visit one of our websites or use our mobile applications, we may collect the device identifier such as the IP or MAC address.

such as browser or configuration information, purchasing preferences, and information about how you interact with our websites and other digital products.

4.3 Other sources


We may collect information about you in connection with investigations of fraudulent or criminal activity on our websites, mobile applications .

Other sources

We may also collect information from other sources, including marketing partners, data analytics companies, public databases, publicly available social media pages, and other third parties with whom we work.

4.4 Information that we add and obtain

Aggregate information

We may add or keep personal information anonymous so that it is no longer considered personal information. We do this to generate other data for our use, which we can use and disclose for any purpose. For example, we can calculate the percentage of users of our site who have a particular area phone code.



Cookies are bits of computer code that collect data marking your browsing activity. Without certain cookies, most websites, including ours, would not function well. They allow us to prevent failures, display information, fix errors, and ensure the security of our website and your account. These types of cookies are often referred to as “strictly necessary” cookies. In the case of these cookies, we cannot offer you the option of voluntary exclusion because they are necessary for the operation of our website. However, you can delete them using your browser settings. Please note that doing so may make some features of our website unavailable to you.

Some cookies, although not strictly necessary for the operation of our website, do provide an important service. These cookies use the information from your interaction with us so that we can suggest clothing and special offers. In the event of interrupting your purchase process, they remind you of where you stayed and send you a reminder of that outfit that you really deserve. These reminders can be sent in an email, through social networks or when you are browsing another website or on another device. We believe that these cookies are useful and facilitate your purchases with us. But, you may not agree. If this is the case, you can ask us not to use certain cookies. Simply use the opt-out tools that we have made available to you on our e-commerce websites.


We use your personal information to provide you with our products and services as well as to operate our business. We usually use the information we collect for various purposes. For example, if you buy something on our website, we collect various types of data from you and use it in a variety of ways. First of all, we use your shipping address to make sure your products arrive at your doorstep. We may also use your contact information to send you the purchase receipt. We may look at your experience on our website to make improvements and try to tailor it to your needs. We will also analyze the data you provide us and your behavior on our website to ensure that the activity is not fraudulent. Finally, we use your purchase information for other business-related purposes such as accounting and financial reporting.

We may also combine the information we collect from you with information we obtain from other sources. This may include your online shopping transactions and other interactions you have with us and with our partners.

We often obtain your consent to use your information. However, sometimes, it is not necessary to obtain your consent because we may use your information for our own legitimate interests, to fulfill our contract with you, or to comply with the legal obligations imposed on us. For example, when you make an online purchase, we process your information to fulfill our contractual obligations. When you visit our websites, we have a legitimate interest in using your browsing data to improve the operation of our site, and when you participate with us online, we have a legal obligation to ensure that you do not attempt to disappoint us or our customers. Learn more about how we use your information.

Provide you with products and services

We use your information to process, fulfill, and communicate with you about them, answer your customer service questions, allow you to use online technologies, allow you to request credit offers from a payment provider, and inform you of policy changes or the product that may affect you. When we use the information in the manner described above, we do so for the purpose of fulfilling a contract with you or to fulfill a legal obligation.

For Marketing communications and promotions

We use your personal information to send you marketing communications about our products and services, contests and promotions. We may send you emails, postal mail, text messages, messages on social networks or communicate by phone if we consider that they may be of interest to you. We will do so either with your consent or because we have a legitimate interest to do so.

To make business reports and provide personalized services and announcements
We use your personal information to analyze or predict the preferences of our clients in order to prepare reports of aggregate trends in the use of our digital content in order to improve our products and services. We also use

personal information to better understand your preferences so that we can personalize our interactions and can provide you with information or offers tailored to your interests. We use the information in this way with your consent or because we have a legitimate interest to do so.

Allow you to participate in promotions and events

We may use your personal information to allow you to participate in local community events, or in-store promotions and experiences. Some of these may contain other rules with information on the use and disclosure of your personal information. We use the information for the purpose of fulfilling a contract with you or because we have a legitimate interest to do so.

For other business purposes

We may use your personal information to obtain greater knowledge of our customer base, perform data analysis, addressing a technological problem, improve our products and services or develop new, investigate and prevent fraud or other illegal activity, do fulfilled r terms of sale and use and to provide a more consistent experience across all our brands and sales channels. We may also use your information when we deem it necessary to protect the rights, property, and safety of , our employees, customers, and others. Finally, we may be required to use your personal information to comply with applicable law, for auditing purposes, or to respond to requests from government authorities. We will participate in these activities to fulfill our contract with you, to fulfill any legal obligation or because we have a legitimate interest to do so.


We may share your personal information with our subsidiaries and brands, with third parties that provide services to you and us, with advertising partners, with social media companies, or with other third parties as necessary to carry out our business or fulfill a legal obligation. Learn more about how we share information.

Share information between our brands and subsidiaries

When you provide your information to one of our brands, we may share it with other brands of ours such as Reatta Western Wear, Urban Trooper and Cochise.

Public posting and sharing on social media

When you post a public comment on our websites, using in-store technologies, public forums such as social media, blogging, and online reviews, your comments will be available to other members of the public.

Sign in to social media and other integrated media

When you log in to your customer account using your social media account credentials or use other social media services with us, your personal information will be disclosed to the social media account provider in connection with your login. By doing so, you authorize us to facilitate the exchange of information, and understand that this exchange is governed by the privacy policy of the social network site you used to log into your account. service providers uses third parties to provide services to you and itself. This includes managing customer information; comply with promotions; send marketing communications; conduct surveys; hosting websites; analyze data; process payments; fulfill and send orders; o Provide network security, accounting, auditing and other services. We do not authorize these service providers to use or disclose your information for purposes other than those for which it was kept.

Third party partners

It is possible that you exchange information with other companies when we collaborate with them for the promotion of our products, services, contests of offers or other promotions for our clients.

Direct mail

If you purchase Reatta Western Wear brand products on our website or by ordering a catalog by phone or email, we may exchange your name, postal address, and purchase history information with other retail stores so that they can send you catalogs and offers by email. We do not exchange email addresses for those purposes. Let us know if you prefer that we do not share your information with these companies. Contact ReattaWw customer service as detailed in the Contact Information section .

Payment card issuers

To create a more convenient application process, we may provide your customer account information to the payment card issuer to generate a pre-approved credit offer or to pre-fill your credit card application. in line with your customer account information. By submitting a credit card application in-store or online , you acknowledge and agree that may provide your information to the credit card issuer in accordance with the terms and conditions of the application. For information on the privacy practices related to your credit application, please contact the payment card issuer.

To Comply With Our Legal Obligations And With
Government Agencies We
may share your information if necessary or appropriate, in our sole discretion and in good faith, in order to comply with laws or regulations or in response to a subpoena. , order, or government requirement, to protect the operations, privacy, security, property, or rights of or others.

During a sales or business transaction

In the event of any reorganization, merger, sale, joint investment, assignment, transfer, actual or potential, or other disposition of all or any part of our business, property or shares (including in relation to any bankruptcy or similar proceeding), it is We may exchange your personal information with third parties such as the acquiring entity and its directors.


8.1 Where we store the information. is a worldwide company with a global footprint. However, most of the personal information we collect is stored in the United States of America. Your personal information may be subject to the laws of the countries in which it is stored or used. When you provide us with any personal information, you understand that your information may be transferred, processed, or stored outside of your country of residence, including the United States of America. Other countries may be subject to a data protection regime different from that of the country where you reside. In some cases, the courts, law enforcement agencies, regulatory agencies or security authorities in those countries may have the right to access your personal information. If you are a customer from Europe, you can find out more about it here:

Data transfer from the European Union

For transfers from the European Economic Area (EEA) to countries that are not considered adequate by the European Commission (to see the complete list of countries considered to be inadequate by the European Economic Area, we have established the appropriate measures, such as contractual clauses aesdtoápntdaadraCs European Union to protect your personal information If you want to obtain a copy of these measures , contact us.

8.2. Retention of information.

We will retain your personal information for as long as it is necessary to provide our service to you (for example, as long as you have an online account with us) or as necessary to fulfill our obligations, such as fraud prevention, complying with regulatory requirements, resolving disputes , improve our services or maintain security. In each case, we will be consistent with the corresponding legislation. We may retain non-personal information that has been sufficiently aggregated or anonymized for a longer period.

8.3. Security of the information.

We do everything in our power to provide you with a convenient and safe shopping experience. We have put in place a wide variety of technical and organizational measures to protect you and the personal information we collect about you. Please note that we will never send you an email requesting your account information such as your username, date of birth, credit card information, or other personal information. Finally, we will never send you an email with an attachment to open . Contact us if you received a suspicious email that appears to be from us.

8.4 Third party services.

Please note that this policy does not address the privacy practices of any third party. We are not responsible for the privacy practices of third parties such as Facebook, Apple, Google, Microsoft, or any other application developer, social media platforms, operating system providers, wireless or telecommunications service providers, or manufacturers of devices. The inclusion of a link to a website does not imply endorsement by us, or by our affiliates, of such websites or the services they offer.

8.5 Confidential information.

Unless explicitly requested, do not send or disclose to us any confidential personal information (for example, your social security number, information related to your ethnic or racial origin, political opinion, religion or other beliefs, health, biometric characteristics, or genetic, criminal history or union membership) in or through our services or in any other way.

8.6 Third-party payment service.

We provide certain third-party payment service processors such as Paypal or ApplePay. In the event that you wish to use any of those services, that third party will collect your personal information and said information will be subject to that third party’s privacy policy . We have no control over, and are not responsible for, the collection, use, or disclosure of your personal information by that third party.

8.7 Changes to this policy.

We will post any updates to our privacy policy on our websites. We will provide you with additional notice if we change the policy so that it has a material impact on your privacy rights.


At AllShirts we want our customer to be satisfied with the products purchased. If for any reason you are not happy with the product sent, we facilitate the replacement of the same or the cancellation of the sale and the return of the amount of the product, through a simple and free process.

It is important not to open, break, manipulate or use the product to be returned, since as a first condition for the replacement of the product or refund of the amount thereof, it is necessary that the product to be returned be returned to AllShirts, in the same state in which it was sent by AllShirts.

That is, if the box arrives broken or the product is open, please do the following to be able to report it and return the money or send a new package:

Take photos of the package when it is received in poor condition.

Send the photos and report the event immediately to You have 24 hours to report any anomaly. The time starts counting from when the package is received.

In the case it is the fault of AllShirts or the parcel, we send a new package with the merchandise and a guide to return the product for free.


To fulfill the conditions of return, replacement of the product or refund of the amount thereof, the buyer, user or consumer must meet the following conditions:

Within five (3) calendar days after receiving the purchased product, you must notify AllShirts, through its Allshirts Customer Service Center, by phone at +1 (956) 962-6272 or if you prefer by mail email to expressing their willingness to return the product and request the replacement thereof or the cancellation of the sale and refund of the amount of the product.

Subsequently, within ten (10) calendar days, following your notice, you must return the product to AllShirts by private courier service, preferably using the same courier company that delivered the product to the address located at 9902 McPherson RD Suite 17 Laredo TX, 78045

The buyer, user or consumer will cover the cost of the parcel or courier used to return the product to AllShirts, and therefore it will bear the risk of loss, damage, destruction, etc. of the returned product, until it is received by AllShirts, at the address described in the previous paragraph.

The returned product must be received by AllShirts, in the same conditions in which it was sent to the buyer, consumer or user, being in the original box or packaging, do not present any alteration otherwise the return will not be appropriate.

Within 48 hours (FORTY-EIGHT HOURS) after AllShirts receives the returned product, AllShirts will contact you to confirm the replacement of the merchandise or the refund of the amount.

AllShirts gladly accepts your returns and will make the replacement of the product or the refund of the amount of your purchase with options that you choose:

AllShirts will exchange the returned product for an equal one, or for another with a value equal to the returned product, at the choice of the buyer, user or consumer.

Refund of the amount of the returned product, for which buyer, user or consumer will have any of the following options:

Refund to your credit / debit card for the value of the product purchased from AllShirts.

If your payment was made in cash, or by direct deposit to the AllShirts account, you will need to provide the number of a bank account to which AllShirts can refund the amount of the returned product.

These return policies apply solely and exclusively to direct retail sales, and under no circumstances will they apply to wholesale buyers, resellers, distributors, and trade agents who market AllShirts products with whom there is an ongoing business and commercial relationship.

For questions and / or clarifications, please contact us through our customer service center at +1 (956) 962-6272


Contact for clients USA and Mexico

+1 (956) 962-6272

9902 McPherson RD Suite 17 Laredo TX, 78045